For decades, declines in library reference use have been inextricably tied to technological improvements. This article asserts that reference staffing models may be a significant predictor of a decline in reference questions. Using two years of data, collected from a large public university, the researchers determined user preferences among five…

Access Service Departments are dynamic units that often thrive in an ever changing environment. This became more apparent as libraries across the world faced the outbreak of COVID-19. The Access Services Department of one mid-sized academic library was one of a handful of libraries in the state that remained open to serve patrons on campus. This…

In the current environment for higher education, it has become critical for all of the departments and colleges within a university to become more aware of their place in the overall mission of the university. This is especially true of the academic library, which had relied upon a reputation as the "heart" of an academic institution for…

Family engagement is a shared responsibility among families, educators, and communities to support children's learning and development. For families, it is about the knowledge, attitudes, values, and behaviors that enable children to be motivated, enthusiastic, and successful learners. For libraries, this means having respectful partnerships with…

In many locales--in many states--early conceptions of the school librarian's job have not evolved over the years even as the duties have expanded exponentially. The fact that in some districts outdated evaluation tools, such as Georgia's 1990 system, are still used to rate 21st-century school librarians is an obvious sign of the misconceptions…