The center-of-gravity, Weber, and rectilinear minisum problems are common exemplars in single-facility (single-source) continuous location theory and the first of these is covered in many operations management (OM) textbooks. Extensions to multiple-facility (or multisource) continuous location problems are seldom covered in OM textbooks. I have…

Artificial intelligence (AI) and operations research (OR) have long been intertwined because of their synergistic relationship. Given the increasing popularity of AI and machine learning in particular, we face growing demand for educational offerings in this area from our students. This paper describes two courses that introduce machine learning…

The winter storm of late 2022 caused difficulties for many US-based airlines, but none more so than Southwest Airlines. Like other airlines, Southwest canceled flights in the early stages of the storm. Their attempted recoveries failed due to procedural and technology issues. The airline was unable to cope with the magnitude of canceled flights,…

We present an exercise for teaching the transportation problem using a mix of spatial and randomly generated data. It illustrates the potential of using qualitative and quantitative data and is suitable for undergraduate or introductory business school courses on operations research (OR), logistics, and supply chain management. It poses two…

This case study focuses on modeling and analyzing the practices concerning the staffing of the immigration agency at the Island of Tropical Paradise International Airport (ITPIA), which is responsible for processing arriving passengers into the country. Immigration at ITPIA has engaged you to understand the trade-offs between the number of…

The simple vehicle routing problem (VRP) is a common topic of discussion in introductory operations research/management science courses. The VRP can be framed in a variety of ways, and it can be difficult to solve to optimality. For solution purposes, introductory textbooks demonstrate how Excel's Evolutionary Solver (ES) add-in produces a…

The Tangibles in Operations Strategy (TANGOS) exercise provides students with the direct experience of designing a firm's operations function. Specifically, students must engage in decision making with respect to the structural decision areas in a firm's operations strategy, by considering the firm's product strategy and span of control, process…

Accrediting organizations in higher education have shifted emphasis from indirect measures such as student course evaluations, focus-group interviews, and employer surveys to direct measurement of student performance using appropriate assessment instruments. In response, we developed a spreadsheet tool for reports and analysis of test assessments…

This case study focuses on modeling and analyzing the practices concerning the staffing of the immigration agency at the Island of Tropical Paradise International Airport, which is responsible for processing arriving passengers into the country. Students are challenged to model the status quo of immigration employee scheduling and analyze various…

Higher education institutions today are locked in fierce global competition. This is driven by many factors, but perhaps mostly by the highly public international rankings that exert tremendous pressures on institutional leaders. The importance that rankings have taken on recently (Yudkevich, Altbach, & Rumbley, 2016) critically affects the…

This article focuses on coordination between governance actors in higher education. The object of the study is a department at a public university, seen as a multi-project environment. The purpose of this article is to illustrate and analyze project governance as a tool that allows departmental management to coordinate with the authorities, the…