When students are first learning to program, they not only have to learn to write programs, but also how to trace them. Code tracing involves stepping through a program step-by-step, which helps to predict the output of the program and identify bugs. Students routinely struggle with this activity, as evidenced by prior work and our own experiences…

Citation management programs are tools used to organize references and to create citations and bibliographies. Libraries are often the central point for providing training and support in using these tools. To determine how we could improve our support and training services, we surveyed users to determine what software in being used, why they chose…

Research indicates that troubleshooting activities that require students to reflect on pre-prepared erroneous examples, i.e. erroneous solutions to problems that correspond to common naïve ideas, impact their learning positively. These include asking students to diagnose erroneous examples; in other words, detect the conceptual errors and then…

A small group of midsize land-grant institutions in the western United States responded to a survey on what tools they used for troubleshooting, what activities they accomplished using the tools, and who performed their troubleshooting. Most respondents use subscription-manager administration tools, email programs, electronic resource management…