As they become more common, automated systems are also becoming increasingly opaque, challenging their users' abilities to explain and interpret their outputs. In this study, we test the predictions of fuzzy-trace theory--a leading theory of how people interpret quantitative information--on user decision making after interacting with an online…

In a dynamic decision-making task simulating basic ship movements, participants attempted, through a series of actions, to elicit and identify which one of six other ships was exhibiting either of two hostile behaviors. A high-performing, although imperfect, automated attention aid was introduced. It visually highlighted the ship categorized by an…

Vehicle automation is becoming more prevalent. Understanding how drivers use this technology and its safety implications is crucial. In a 6-8 week naturalistic study, we leveraged a hybrid naturalistic driving research design to evaluate driver behavior with Level 2 vehicle automation, incorporating unique naturalistic and experimental control…

The human face is commonly used for identity verification. While this task was once exclusively performed by humans, technological advancements have seen automated facial recognition systems (AFRS) integrated into many identification scenarios. Although many state-of-the-art AFRS are exceptionally accurate, they often require human oversight or…

In two experiments, we examine how features of an imperfect automated decision aid influence compliance with the aid in a simplified, simulated nautical collision avoidance task. Experiment 1 examined the impact of providing transparency in the pre-task instructions regarding which attributes of the task that the aid uses to provide its…

Increased automation transparency can improve the accuracy of automation use but can lead to increased bias towards agreeing with advice. Information about the automation's confidence in its advice may also increase the predictability of automation errors. We examined the effects of providing automation transparency, automation confidence…

In a range of settings, human operators make decisions with the assistance of automation, the reliability of which can vary depending upon context. Currently, the processes by which humans track the level of reliability of automation are unclear. In the current study, we test cognitive models of learning that could potentially explain how humans…

The introduction of autonomous vehicles (AVs) could prevent many accidents attributable to human driver error. However, even entirely driverless vehicles will sometimes require remote human intervention. Current taxonomies of automated driving do not acknowledge the possibility of remote control of AVs or the challenges that are unique to such a…

The reliability of cognitive demand measures in controlled laboratory settings is well-documented; however, limited research has directly established their stability under real-life and high-stakes conditions, such as operating automated technology on actual highways. Partially automated vehicles have advanced to become an everyday mode of…

Human operators often experience large fluctuations in cognitive workload over seconds timescales that can lead to sub-optimal performance, ranging from overload to neglect. Adaptive automation could potentially address this issue, but to do so it needs to be aware of real-time changes in operators' spare cognitive capacity, so it can provide help…

Visual inspection of luggage using X-ray technology at airports is a time-sensitive task that is often supported by automated systems to increase performance and reduce workload. The present study evaluated how time pressure and automation support influence visual search behavior and performance in a simulated luggage screening task. Moreover, we…