To improve customer service, some academic libraries have used a service philosophy statement to foster a shared understanding of service standards. The authors conducted semistructured interviews with heads of public services at academic libraries to understand how the service philosophy statement was used in practice and its impact on staff…

Leading organizational change can be an enticing and exciting venture for library professionals. However, unforeseen difficulties can challenge even the most enthusiastic leader. This article explores one librarian's experience with organizational change and offers practical strategies for weathering obstacles to the success of new initiatives in…

This case study discusses the implementation of formal organizational learning activities at the Richard G. Trefry Library, which serves the American Public University System, an accredited, for-profit, asynchronous institution of higher education. Discussed are the challenges and solutions throughout the implementation processes along with the…

Many universities have implemented faculty profile systems that capture faculty and researchers' scholarly outputs and activities. These systems usually include public profiles and tools to help find collaborators or experts. They may be used to create reports for faculty annual reviews or for promotion and tenure, or to assist faculty with…

This paper will outline the process and discussions undertaken at the University of Denver's University Libraries to implement a lending service providing video game consoles. Faculty and staff at the University Libraries decided to pursue the new lending service, though not a traditional library offering, to support the needs of a video game…

This article reviews literature related to building digital scholarship centers and explores the experience of Appalachian State University Libraries in planning and implementing a digital scholarship program. Appalachian surveyed its faculty, performed a gap analysis of existing services, compared programs at other universities, and inventoried…