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Direct linkRobert Lesley – ProQuest LLC, 2024
The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…
Descriptors: Staff Orientation, Performance Based Assessment, Quality Assurance, Utilities
Peer reviewed
Download full textHung, Bui Phu; Van, Le Thi – International Journal of Instruction, 2018
Pre-writing stage has been considered very significant as it enhances writing performance in that learners can have discussions with the teacher and/or their peers. They can also outline and organize their ideas individually to prepare themselves for writing. This study investigated the effects of using pictures and interactions in the pre-writing…
Descriptors: Prewriting, Writing Strategies, Visual Aids, Photography
Zepeda, Sally J., Ed.; Ponticell, Judith A., Ed. – John Wiley & Sons, Inc, 2018
"The Wiley Handbook of Educational Supervision" offers a comprehensive resource that explores the evolution of supervision through contributions from a panel of noted experts. The text explores a wealth of topics including recent and dramatic changes in the complex context of today's schools. This important resource: (1) Describes…
Descriptors: Supervision, Educational History, Adult Learning, Beginning Teacher Induction
