Electronic textiles (e-textiles) weave computational and electronic components into fabric, enabling students to design and build fabric-based projects that interact with their surroundings. This meshing of physical hardware and virtual software can be difficult for students to untangle when debugging. Is an LED failing to light up because of an…

Electronic resource access troubleshooting is familiar work in most libraries. The added complexity introduced when a library implements a web-scale discovery service, however, creates a strong need for well-organized, rigorous training to enable troubleshooting staff to provide the best service possible. This article outlines strategies, tools,…