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Direct linkBrett, Kelsey – Journal of Electronic Resources Librarianship, 2018
After three years of collecting electronic resources of troubleshooting tickets in Springhare's LibAnswers at University of Houston Libraries, the author conducted an analysis of over 300 tickets. The type of problem was identified for each ticket and then categorized into a functional area using an existing categorization schema developed at…
Descriptors: Academic Libraries, Library Services, Electronic Libraries, Troubleshooting
Burns, Rebecca West; Baker, Wendy – AERA Online Paper Repository, 2016
Teacher education is entering an exciting era for professional development schools (PDS). Recent reform efforts have called for increased school-university partnerships (AACTE, 2010; NCATE, 2010), which means that the PDS community may be well poised to offer insight into the necessary boundary-spanning roles and structures needed to support…
Descriptors: Professional Development Schools, Teacher Education, Classification, Partnerships in Education
