International student services centers (ISSC) at postsecondary institutions in the United States are central to supporting international students' transition and adjustment needs. As leaders of these units, ISSC directors are 'managerial professionals' (MPs), exhibiting characteristics of both traditional academic and administrative roles. These…

A wave of presidential transitions is expected in higher education within the next several years (ACE, 2017). While the transition of a president can be a monumental and celebrated occasion for a college or university, it is many times accompanied by work disruptions, job uncertainty, and turnover of senior administrators (Overend, 2011; Smerek,…

Some higher education management departments have started to implement customer service orientation strategies in their marketing activities in order to solidify value exchange perceptions, differentiate themselves, and improve retention rates. However, if students are to get the most out of their academic experiences, they need to become…