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Direct linkHeaton, Robert – Journal of Electronic Resources Librarianship, 2018
A small group of midsize land-grant institutions in the western United States responded to a survey on what tools they used for troubleshooting, what activities they accomplished using the tools, and who performed their troubleshooting. Most respondents use subscription-manager administration tools, email programs, electronic resource management…
Descriptors: Land Grant Universities, Troubleshooting, College Administration, Administrator Surveys
Haber, Natalie; Shelton, Steven; Chassaing, William – Journal of Library & Information Services in Distance Learning, 2018
User experience is immeasurably important for your patrons as they access your Web site. This article presents tips and strategies for testing user experience, suggests a number of different popular technologies and tools that are used in the UX field, and lays out a plan for sharing and utilizing data to make improvements on your Web site. It is…
Descriptors: College Libraries, Users (Information), Web Sites, Library Services
Knowlton, Steven A. – College & Research Libraries, 2016
Librarians often wish to know whether readers in a particular discipline favor e-books or print books. Because print circulation and e-book usage statistics are not directly comparable, it can be hard to determine the relative interest of readers in the two types of books. This study demonstrates a two-step method by which librarians can assess…
Descriptors: Librarians, Electronic Publishing, Printed Materials, Books
Samson, Sue; Granath, Kim; Alger, Adrienne – College & Research Libraries, 2017
This journey-mapping pilot study was designed to determine whether journey mapping is an effective method to enhance the student experience of using the library by assessing our services from their point of view. Journey mapping plots a process or service to produce a visual representation of a library transaction--from the point at which the…
Descriptors: Pilot Projects, Student Experience, User Satisfaction (Information), Library Research
Gilchrist, Sarah Burns – portal: Libraries and the Academy, 2016
While remaining cognizant of several aspects of current information literacy (IL) instruction methods, including threshold concepts, the author re-created experiences shared by students as she searched for, analyzed, and compiled resources pertaining to the Renaissance. Good IL instruction supports education of the whole person, develops new modes…
Descriptors: Information Literacy, Library Instruction, Teaching Methods, Educational Strategies
Phillips, Margaret; Jones, Lynn – SAGE Open, 2018
We conducted a survey of the winners of University of California (UC) Berkeley's Library Prize for Undergraduate Research (2003-2016) to learn about the long-term impact of undergraduate research projects on students, find out what winners gained from the experience, and compare their careers post-graduation with other students. Seventy-four…
Descriptors: Undergraduate Students, Student Research, College Libraries, Awards
