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Faulk, Nick; Crist, Emily – College & Research Libraries, 2020
To better understand, articulate, and improve the academic library's impact on online populations, this two-phase mixed-method study examines library communication with online students and faculty. In phase I, online focus group participants responded to vignettes illustrating library communication scenarios. Results from phase I informed the…
Descriptors: Academic Libraries, Library Services, Library Instruction, Library Skills