Troubleshooting is a particular problem-solving process comprising error detection, fault diagnosis, and system restoration. Since automation of systems has become increasingly complex and ubiquitous, troubleshooting skills are crucial to maintain safety and security in a variety of contexts. The planned study aims at examining troubleshooting…

For electronic resources and reference librarians, fielding eresource access problems is often a daily task. A library user clicks on a link to an electronic journal article, book, or primary source and is unable to access the full text. Sometimes this problem occurs due to a lapsed subscription, a broken link, or a proxy configuration error. The…

Virtualization technology has been around for many years, and its use is increasingly becoming common in education, in general and in computing fields, in particular. This can be attributed partly to its potential to reduce costs, boost efficiency and overcome limited resources through its virtual applications such as servers, storage devices and…