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Direct linkRobert Lesley – ProQuest LLC, 2024
The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…
Descriptors: Staff Orientation, Performance Based Assessment, Quality Assurance, Utilities
Peer reviewedAbigail Goben; Megan Sapp Nelson; Shaurya Gaur – College & Research Libraries, 2025
The "Building Your Research Data Management Toolkit" was developed to provide introductory research data management skills training to liaisons in academic libraries. This paper assesses the participants' perceived change in knowledge, behaviors and attitudes as a result of participation in the RoadShow program. Long term changes in…
Descriptors: Academic Libraries, Data, Information Management, Data Analysis
Goodwin, Jeff; White, David J.; Lauxman, Lisa A. – Journal of Extension, 2018
How does an educator ensure that an audience is receiving an intended message? Further complicating this matter, what happens if the audience members' primary language differs from that of the presenter and the use of an interpreter is not feasible? We explore these questions through a case study based on our experience as three Extension…
Descriptors: Audience Awareness, Case Studies, Extension Agents, Extension Education
Wynne, Carlise Womack; Satchwell, Deryck – Quality in Higher Education, 2020
This article outlines a case study of creating a system of quality assurance in Belize while also building the capacity of teaching staff in order to support the process of establishing quality standards in tertiary education. This case study outlines the process of establishing the first quality assurance system in the nation's history as well as…
Descriptors: Capacity Building, Case Studies, Educational Quality, Quality Assurance
Download full textSpark, Linda; De Klerk, Danie; Maleswena, Tshepiso; Jones, Andrew – Journal of Student Affairs in Africa, 2017
The exponential growth of higher education enrolment in South Africa has resulted in increased diversity of the student body, leading to a proliferation of factors that affect student performance and success. Various initiatives have been adopted by tertiary institutions to mitigate the negative impact these factors may have on student success,…
Descriptors: Success, Teaching Methods, Curriculum Implementation, Tutoring
Drane, Daniel, III – ProQuest LLC, 2017
This study uses a sequential, mixed method, action research, quantitative to qualitative research design. The purpose of this study was to develop a useful standardized hiring process at a state medical college that brings clarity to the hiring process and policies. Two conceptual frameworks guided the innovations in this study--communities of…
Descriptors: Medical Schools, Personnel Selection, Database Management Systems, Human Resources
