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Direct linkPyburn, Lydia L. – Journal of Library & Information Services in Distance Learning, 2019
Sometimes users need to be asked if they need help. This is difficult with online users, because in-person cues cannot be used to engage when the users need assistance. Proactive chat widgets help to solve this problem as the chat box slides out onto the screen and prompts the user for help. The need for the proactive chat widget was also seen as…
Descriptors: Academic Libraries, Synchronous Communication, Computer Mediated Communication, Computer Oriented Programs
