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Excellence, Equity and Efficiency in Educational Psychology Service Delivery: A Journey
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Owen, Liz; Craig, Lesley; Barrett, Whitney; Hannay, Sam – Educational Psychology in Practice, 2022
Excellence, equity and efficiency are key drivers for improvement in Scotland's education sector, including educational psychology. This paper discusses and evaluates the decisions taken by one Scottish Educational Psychology Service towards achieving the key outcomes of excellence, equity and efficiency through a redesign of their service…
Descriptors: Foreign Countries, Educational Psychology, Psychological Services, Delivery Systems
Assessing Administrative Service Quality in Higher Education: Development of an Attribute-Based Framework (HEADSQUAL) in a Brazilian University
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Steppacher, Damian; Cannarozzo Tinoco, Maria Auxiliadora; Caten, Carla Schewengber ten; Marcon, Arthur – Studies in Higher Education, 2021
This paper proposed a valid and reliable perceived quality assessment framework of administrative services in Higher Education Institutions (HEI) in the Brazilian context. The method was in two main stages: (i) map a set of quality attributes and dimensions for administrative services in HEI, (ii) build and test the perceived quality assessment…
Descriptors: Educational Quality, Educational Improvement, College Administration, Foreign Countries
Case Example of the Use of Six Sigma and Kaizen Projects in Policing Services
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Alosani, Mohammed Saleh – Teaching Public Administration, 2020
This paper aims to elaborate on the use of Six Sigma and Kaizen in policing services. Two case examples are discussed, followed by a review of the key implications obtained from the projects. In optimising the quality of policing services to the community, the police agencies in the UAE are faced with numerous challenges. This paper aims to…
Descriptors: Foreign Countries, Police, Police Community Relationship, Delivery Systems
State Preschool in a Mixed Delivery System: Lessons from Five States
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Garver, Karin; Weisenfeld, G. G.; Connors-Tadros, Lori; Hodges, Katherine; Melnick, Hanna; Plasencia, Sara – Learning Policy Institute, 2023
Most states in the United States operate their public preschool programs in a mixed delivery system that serves children in local education agencies (LEAs) as well as non-LEA settings, such as Head Start agencies, child care centers, private schools, and family child care homes. To inform state preschool administrators and policymakers as they…
Descriptors: Preschool Education, State Policy, School Districts, Delivery Systems
An Early Look at Families and Local Programs in the Mother and Infant Home Visiting Program Evaluation-Strong Start: Third Annual Report. OPRE Report 2016-37
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Lee, Helen; Crowne, Sarah; Faucetta, Kristen; Hughes, Rebecca – Administration for Children & Families, 2016
The Mother and Infant Home Visiting Program Evaluation-Strong Start (MIHOPE-Strong Start) is the largest random assignment study to date to examine the effectiveness of home visiting services on improving birth outcomes and infant and maternal health care use for expectant mothers. The study includes local home visiting programs that use one of…
Descriptors: Mothers, Infants, Home Visits, Early Intervention
Licencing and Training Reform in the Australian Aircraft Maintenance Industry
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Hampson, Ian; Fraser, Doug – Journal of Vocational Education and Training, 2016
The training and licencing of aircraft maintenance engineers fulfils a crucial protective function since it is they who perform and supervise aircraft maintenance and certify that planes are safe afterwards. In Australia, prior to training reform, a trades-based system of aircraft maintenance engineer training existed in an orderly relation with…
Descriptors: Foreign Countries, Aviation Mechanics, Licensing Examinations (Professions), Training Methods