More than half of information technology (IT) outsourced projects fail, primarily due to a lack of effective management practices surrounding the outsourcing end-to-end process. Ineffective management of the IT outsourcing (ITO) process affects organizations in the form of higher than expected project costs, including greater vendor switching or…

Recent work design theories propose that the work design configuration (i.e. "work system") in an organization interacts with its broader social and economic environment. Nevertheless, there are few studies of how the broader environment affects the work system. In the present study, the authors used a qualitative theory-elaboration…