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Direct linkTeeroovengadum, Viraiyan; Kamalanabhan, T. J.; Seebaluck, Ashley Keshwar – Quality Assurance in Education: An International Perspective, 2016
Purpose: This paper aims to develop and empirically test a hierarchical model for measuring service quality in higher education. Design/methodology/approach: The first phase of the study consisted of qualitative research methods and a comprehensive literature review, which allowed the development of a conceptual model comprising 53 service quality…
Descriptors: Student Surveys, Educational Quality, Validity, Reliability
Download full textWei, Youhua; Low, Albert – ETS Research Report Series, 2017
In most large-scale programs of tests that aid in making high-stakes decisions, such as the "TOEIC"® family of products and service, it is not unusual for a significant portion of test takers to retake the test at multiple times.The study reported here used multilevel growth modeling to explore the score change patterns of nearly 20,000…
Descriptors: English (Second Language), Language Tests, Second Language Learning, Scores
