Technological tools, like virtual assistants (aka chatbots), have been ubiquitous in people's day to day. The challenge becomes how educators leverage digital omnipresence to benefit the learning environment. Using a curated chatbot allows educators to reach more students with instructor-approved information, particularly in large classrooms.…

Internet search engines have empowered citizens in their quest for seeking insights on a multitude of issues. Knowledge curation and evidence review requires systematic and rigorous fact-finding, baseline subject matter expertise, and the right tool to work at scale. Finding and summarizing knowledge has a direct impact on the research and…

The proliferation and increasing significance of AI-enabled voice assistants (AIVAs) for consumer purchase decisions imply the need for a better understanding of their acceptance in the higher education (HE) enrollment context. Using the Grounded Theory (GT) research method and a consumer value perspective, we examine the enrolment decision-making…

Dialogue systems, commonly called as Chatbots, have gained escalating popularity in recent times due to their wide-spread applications in carrying out chit-chat conversations with users and accomplishing tasks as personal assistants. These systems are typically trained from manually-labeled data and/or written with handcrafted rules and often, use…