Publication Date
| In 2025 | 0 |
| Since 2024 | 0 |
| Since 2021 (last 5 years) | 1 |
| Since 2016 (last 10 years) | 2 |
Descriptor
| Academic Libraries | 2 |
| Information Sources | 2 |
| Librarians | 2 |
| Reference Services | 2 |
| COVID-19 | 1 |
| Computer Mediated… | 1 |
| Conferences (Gatherings) | 1 |
| Consortia | 1 |
| Credibility | 1 |
| Electronic Libraries | 1 |
| Empathy | 1 |
| More ▼ | |
Author
| Barrett, Kathryn | 1 |
| Baudino, Frank, Ed. | 1 |
| Johnson, Carolyn, Ed. | 1 |
| Jones, Sarah, Ed. | 1 |
| Logan, Judith | 1 |
| Meneely, Becky, Ed. | 1 |
| Pagotto, Sabina | 1 |
Publication Type
| Collected Works - Proceedings | 1 |
| Journal Articles | 1 |
| Reports - Research | 1 |
Education Level
| Higher Education | 2 |
| Postsecondary Education | 2 |
Audience
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Peer reviewed
Direct linkLogan, Judith; Barrett, Kathryn; Pagotto, Sabina – College & Research Libraries, 2019
This study aims to identify factors and behaviors associated with user dissatisfaction with a chat reference interaction to provide chat operators with suggestions of behaviors to avoid. The researchers examined 473 transcripts from an academic chat reference consortium from June to December 2016. Transcripts were coded for 13 behaviors that were…
Descriptors: User Satisfaction (Information), Computer Mediated Communication, Reference Services, Intonation
Download full textBaudino, Frank, Ed.; Johnson, Carolyn, Ed.; Jones, Sarah, Ed.; Meneely, Becky, Ed. – Online Submission, 2022
Fourteen scholarly papers and eight abstracts comprise the content of the twenty-second annual Brick & Click Libraries Conference, held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the conference, portray the contemporary and future face of…
Descriptors: Academic Libraries, Conferences (Gatherings), Library Associations, Institutional Cooperation
