Interpersonal abilities as critical competencies are a prevalent subject in hospitality training. However, there remains a need to further study how teachers and trainers apply instruction practices to develop and strengthen students' interpersonal abilities. This study aimed at identifying instruction practices used by teachers and trainers to…

This article explores the work of conductors to develop an understanding of verbal feedback in the context of professional-level big band orchestras. A big band conductor must have strong musical and social skills to guide a big band to the performance level. This qualitative study is based on Vygotsky's theory of learning as a social process. The…

Purpose: This study addresses the need for a validated tool to assess self-directed learning (SDL) behaviors among Thai operational employees in the petrochemical industry. Understanding SDL capabilities is essential for effective human resource development, given the complexity of plant operations and the need for continuous skill enhancement.…

This paper provides a perspective on learning in which training and situated learning complement each other in developing cabin crew competence. Traditionally, airlines have approached cabin crew training from a competency-based, behavioural perspective with limited engagement in the actual work context. This ethnographic study builds on…

From immersive simulations to interactive tutorials, Virtual Reality (VR) is transforming the way we learn and practise new skills. Especially for social skills training, a growing number of simulations have been designed in which trainees learn to master difficult communicative situations. One of the factors to which the effectiveness of VR as a…

Purpose: This study aims to focus on newcomers' learning strategies when they perceive organizational socialization support to be lacking, and on interpersonal characteristics that insiders should possess to support the newcomers' proactive behaviors in this context. Design/methodology/approach: Data were collected through 14 face-to-face,…

Promoting open reflection and exploration on group dynamics is delicate work and is often considered 'not very business-like' in a business context. How to approach this work is a constant balance and struggle for action learning practitioners. In this account of practice, we present central elements in our action learning framework -- Action…

We reviewed the current state of the literature on the intervention-based development of interpersonal skills (e.g., teamwork, leadership) and intrapersonal skills (e.g., personality, motivation, etc.) relevant to success in workplace contexts. We adopted a multidisciplinary approach to our review, evaluating research from 39 reviews and…

Purpose: The purpose of this study is to empirically explore how managers differ from non-managers with regard to learning skills as competencies and learning style in a public-sector work setting. The paper also examined how learning style affects competency development. Design/methodology/approach: This study applied Kolb's experiential learning…

This chapter describes Skyline College's student-centered approach to campus dialogue and deliberation and assesses the transferability of these skills to civic, workplace, and personal settings.

Social competences are crucial parts of vocational education and training (VET) competences. As part of a development project preparing unskilled young people for VET, an action research project was conducted with the aim of developing a schema for assessing and grading social competences. The development included defining the social competences…

Purpose: The purpose of this paper is to investigate empirically impacts of organizational knowledge-sharing practices (KSP) on employees' job satisfaction (JS), interpersonal adaptability (IA) and learning commitment (LC). Indirect effects of KSP on JS are also confirmed through mediating factors (LC and IA). Design/methodology/approach:…

The changing nature of healthcare education and delivery is such that clinicians will increasingly find themselves practicing in contexts that are physically and/or conceptually different from the settings in which they were trained, a practice that conflicts on some level with socio-cultural theories of learning that emphasize" learning in…