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Direct linkSider, Laura Galas – Journal of Access Services, 2016
This article describes the planning process and implementation of a single service point at Yale University's Sterling Memorial Library. While much recent scholarship on single service points (SSPs) has focused on the virtues or hazards of eliminating reference desks in libraries nationwide, this essay explores the ways in which single service…
Descriptors: Academic Libraries, Library Services, Library Administration, Improvement
