Libraries are called to serve users with diverse needs and a wide range of abilities and disabilities. The library literature includes much about services to persons with disabilities but says little about programmatic efforts in library instruction and accessibility design at an organizational level. This study looks for visible evidence of…

This action research study explores first-year students' conceptions of the research process, with a focus on which aspects students find most challenging and how this information can guide stakeholders in developing curricular or service-based interventions. To gather student reflections on the research process, researchers assigned and collected…

Qualitative analysis of reflective essays by first-year students in an academic skills course documented outcomes related to the Association of College and Research Libraries Framework for Information Literacy for Higher Education. Student narratives showed how novices encounter the clusters of concepts described in the Framework as…