User experience (UX) internships generate ideas for usability projects, improve the design of existing and new services, investigate users' motivations and behavior, and build transferable skills for interns. This case study proposes a micro-internship model, grounded in the design cycle, that institutions can adapt to address their libraries and…

The University of Michigan, Ann Arbor had embraced service design and design thinking, but the pandemic-induced campus transition enabled staff to innovate differently. Many services transitioned to virtual options but some onsite library services reopened for Fall 2020. Library employees created a new service model to accommodate request…

In the past five years, Delta State University's academic library has made significant efforts to develop sustainable outreach programs that support the LGBTQ+ (Lesbian, Gay, Bisexual, Transgender, Queer+) community. This program has increased the library's visibility and enhanced its image among its students, faculty, and staff. The article…

School librarians can still support readers with the school library space is closed. Even though it might take some creative thinking, "the school library has the ability to provide continuous access to resources" and can ensure that the love of reading and access to materials continues (AASL 2018, 56-57). This article details ways…

Purpose: The purpose of this paper is to revisit previous design principles and guidelines for online makerspaces in public libraries (Kim et al., 2020) and expand the design principles with more updated implications and examples from the literature published during and after the COVID-19 pandemic. Design/methodology/approach: The authors reviewed…

In this work we examine youth learning in an informal computing program implemented through a library-university partnership. In particular, we introduce and illustrate a culturally responsive computing framework which served as a foundation for the design of the program. Subsequently, we examine youth collaboration as well as affective and…

Student employees fulfill an essential role at all academic libraries, but budget and staffing cuts have made student work even more imperative at small, public institutions. This article examines a reference service redesign at Adams State University through the lens of the student circulation employees. Student employee feedback was directly…

Purpose: This paper aims to investigate design principles for transforming existing making communities of practice within public libraries into online knowledge-building communities to support youths, families with young children and adult members' making and tinkering during COVID-19. Design/methodology/approach: Building upon C4P and connected…

Meaningful and sustained assessment is best achieved when a campus unit takes a collaborative leadership role to work with other departments, offices, and groups. Simply developing and implementing assessment in isolation and for the unit itself is not enough. While the value of collaboration among diverse campus constituents is widely recognized,…