As participants in the Association of College and Research Libraries' (ACRL) Distance and Online Learning Section (DOLS) Mentoring Program, two librarians collaborated to deploy a pilot library video tutorial program at the mentee librarian's small liberal arts college in the Southeastern United States. Drawing on the mentoring librarian's…

This research seeks to find the new trends in virtual reference and online learning by looking at the impact of COVID-19 on academic libraries, and by identifying gaps in professional development for academic librarians, particularly in reference and instruction. Responses from the surveyed academic librarians indicate that many services…

During the 2020 and 2021 summer semesters, the University of Michigan Biological Station (UMBS) transitioned to hybrid classes that were primarily distance learning with two-week inperson sections. The library offered both synchronous and asynchronous reference assistance over the summer term. An analysis showed that students favored using the…

As the cost of textbooks rises and discoverability of resources improves, students are turning more and more to interlibrary loan to meet their textbook needs. This article describes how systems can be utilized to streamline processes and allow for the canceling of textbook requests consistently and appropriately by taking full advantage of the…

This article describes information literacy struggles of ESL college students within the context of four information literacy components: Identify, Locate, Evaluate, Use. Experiences from an online freshman composition course are used to illustrate these struggles, along with techniques academic librarians use to help ESL students from a distance.

Recommendations for planning and development of online student services based on a review of the literature on research conducted in a variety of college settings. Focus topics include the institutional website, help desks and information centers, student orientation, academic support, and library services.