Deloitte Consulting LLP conducted a review of publicly available data sources with the goal of identifying the pre- and post-award systems used in higher education. The number and type of pre- and post-award systems identified not only show that higher education institutions (HEIs) use a variety of methods to facilitate research activities, but…

Support for producing systematic reviews about health systems is less well developed than for those about clinical practice. From interviewing policy makers and systematic reviewers we identified institutional mechanisms which bring systematic reviews and policy priorities closer by harnessing organisational and individual motivations, emphasising…

Often, users of information systems (both automated and manual) must analyze those systems in a "black box" fashion, without being able to see the internals of how the system is supposed to work. In this case of business process outsourcing, an insurance industry customer encounters an ongoing stream of customer service issues, with both…