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Bennett, Jessica L.; Stout, Tracy L. – Public Services Quarterly, 2021
In 2015, the Research and Instructional Services Unit of Meyer Library at Missouri State University was challenged to update and rethink the current service model and space. We had been operating in a traditional reference model, including a large, walkup reference desk that was staffed primarily by faculty librarians. After reviewing the…
Descriptors: Reference Services, Academic Libraries, Models, Library Facilities
Holm, Christina E.; Kantor, Sarah – portal: Libraries and the Academy, 2021
For decades, declines in library reference use have been inextricably tied to technological improvements. This article asserts that reference staffing models may be a significant predictor of a decline in reference questions. Using two years of data, collected from a large public university, the researchers determined user preferences among five…
Descriptors: Reference Services, User Needs (Information), Library Personnel, Models
Joanna R. Mladic – ProQuest LLC, 2022
The problem undertaken in this study was the impact of the COVID-19 on academic-library directors at small, private, liberal-arts institutions in Wisconsin. The purpose of this study was to understand the impact of the COVID-19 pandemic closures on collection development and reference interviews. The participants were seven academic-library…
Descriptors: COVID-19, Pandemics, Academic Libraries, Library Personnel
Yearwood, Simone L. – Journal of Access Services, 2017
In the summer of 2013, staff in the Access Services unit of an academic library began a cross-training and collaboration project in an effort to provide continued library service to the campus community. The cross-training was established in an attempt to address a shortage of staff as a result of budget cuts. The cross-training resulted in the…
Descriptors: Academic Libraries, Library Services, Training, Interdisciplinary Approach
Blummer, Barbara; Kenton, Jeffrey M. – Public Services Quarterly, 2019
Outreach programs remain essential in fostering the use of library collections and services. A review of one hundred seventy-four papers on academic library outreach from 2008 to January 2019 highlighted the popularity of these programs during this period as well as the identification of five themes. These themes point to the importance of library…
Descriptors: Academic Libraries, Outreach Programs, Library Services, Use Studies
Baudino, Frank, Ed.; Johnson, Carolyn, Ed.; Young, Natasha, Ed.; Weese, Bailey, Ed. – Online Submission, 2018
Sixteen scholarly papers and twenty abstracts comprise the content of the eighteenth annual Brick & Click Libraries Conference, held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the conference, portray the contemporary and future face of librarianship.…
Descriptors: Academic Libraries, Inclusion, Homosexuality, Sexual Orientation