This study explores the factors that affect the accumulation of employee emotional capital and the subsequent returns generated in an organisation. It uses qualitative research methods based on interpretative phenomenological analysis (IPA) to collect data which enables an in-depth investigation of the lived experience of the participants. This…

New competencies are required given new technologies, shifting business strategies, changes in external environment, such as COVID-19 crisis as well as many other factors. The aim of this paper is to identify key competencies and create a construct describing contribution of specific groups of competencies related to technical, managerial and…

Despite the challenges of the pandemic, low-skilled workers have continued to move around the labour market. Working from home presents a new set of challenges for employees and managers alike. Our new research with the Chartered Management Institute looks at the role of managers in supporting low-skilled workers to thrive in their new workplaces…

Education plays a significant role in shaping the social, economic, and political aspects of society. Jordan has made great progress in increasing access to education. With increased globalization, it is critical that education institutions ensure global competence. The administrative staff and faculty members in educational institutions should be…