Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

The case provides a realistic scenario that can be used in a systems analysis and design, accounting information systems or graduate level management information systems course. The case details the steps in the revenue and expense cycle processes of a health supply wholesale company providing students with the opportunity to map the business…

This article presents a case scenario that may be used in system analysis and design, database management, and business analytics classes. The case document includes realistic, detailed information on the operations at the American Guild of Musical Artists (AGMA). Examples of assignments for each class and suggested reading are presented. In each…

Studies have shown excessive teaching workloads of teachers and lecturers have become a contentious issue in the academic realm, making them physically and emotionally strained. Therefore, this study was carried out to develop a workload distribution management system called "e-WLOAD" to help the management of universities in…

Many states and school districts are rethinking how they do educational assessment. A few are going further: attempting to build "balanced," "comprehensive," or "next-generation" assessment systems. At the same time, practitioners and researchers have long mulled the purposes and parts such systems should have. But…

Information systems (IS) curriculum review is a continuous process. Universities seek to offer content that they believe will be most beneficial to students as they begin their career. However, that content may or may not satisfy employer needs. This paper, which is part of a larger study, seeks to determine if required course content matches the…

This case study consists of a real database project for a charter school--Scholar's Academy--and provides background information on the school and its cafeteria processing system. Also included are functional requirements and some illustrative data. Students are tasked with the design and development of a database for the purpose of improving the…

Large quantities of data are now being generated, collated and processed within schools through computerised systems and other digital technologies. In response to growing concerns over the efficiency and equity of how these data are used, the concept of "open data" has emerged as a potential means of using digital technology to…