This teaching case describes the functionality of a system employing IoT sensors to monitor part levels for a fictitious auto parts manufacturer. Data from the sensors are used to populate a centralized database and generate a dashboard for management. The system also generates tiered alerts to notify part runners and managers of pending part…

Connecting people with resources is a common activity. However, special situations have unique data needs. Without the appropriate leadership and tools to manage the data, the connections may never take place. This case examines the data needs associated with providing resources and social connections for families having a member with a special…

In addition to the third edition of EUA's Autonomy Scorecard, which was published in March 2023, a series of country profiles were released between Autumn 2023 and Spring 2024. The comprehensive analysis of all indicators in these systems revealed that in some cases there was a need for a different categorisation of specific situations. While the…

Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

The Scorecard 2023 provides a full comparative analysis of the state of play of university autonomy in 35 higher education systems in Europe. With findings across four dimensions of university autonomy -- organisational, financial, staffing, academic - the Scorecard supports an evidence-based dialogue on this crucial topic. This allows concrete…