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Direct linkHeaton, Robert – Journal of Electronic Resources Librarianship, 2018
An exploratory survey of midsize land-grant institutions in 2016 investigated factors that were potentially correlated with how satisfied library personnel were with the software tools they used in electronic-resource troubleshooting. Although the study was very small in scale, it found that troubleshooting personnel at responding libraries are…
Descriptors: Library Personnel, User Satisfaction (Information), Computer Software, Troubleshooting
