An exploratory survey of midsize land-grant institutions in 2016 investigated factors that were potentially correlated with how satisfied library personnel were with the software tools they used in electronic-resource troubleshooting. Although the study was very small in scale, it found that troubleshooting personnel at responding libraries are…

Disparities in academic performance have been found in students from underserved districts. This is especially prevalent in students with disabilities. Technology use can help to narrow this divide. Mainstream software packages are readily available to most districts and increasingly include accessibility features (AF) to enable students to…

For the past several years academic libraries have been adopting discovery systems to provide a search experience that reflects user expectations and improves access to electronic resources. University of Houston Libraries has kept pace with this evolving trend by pursuing various discovery options; these include an open-source tool, a federated…