The purpose of this study was to examine how positive impacts could be achieved on student's ability to successfully navigate financial aid processes within the Maricopa Community College system and specifically at Chandler-Gilbert Community College (CGCC). By evaluating existing processes and implementing enhanced system protocols (ESP), this…

Accountability pressures are substantial and growing in higher education. Regional accreditors have assimilated the language and purpose of assessment as part of the reviewing cycle for re-accreditation with the intention of making institutions more responsive in demonstrating improvement of student learning outcomes. Despite this, educational…