The term 'quality culture' dates back to organisation and management literature of the 1960s, but only more recently it gained traction in higher education. Researchers explored what it is (or could be) and what the antecedents and impacts are. This paper takes critically stock of research on quality culture from a research quality perspective,…

This study aimed to identify, develop, and validate components and indicators of academic management models in the digital era for improving academic achievement in secondary schools under Thailand's Office of the Basic Education Commission. A mixed-method approach was employed, encompassing comprehensive literature review, qualitative content…

Metadata are crucial for discovery and access by providing contextual, technical, and administrative information in a standard form. Yet metadata are also sites of tension between sociocultural representations, resource constraints, and standardized systems. Formal and informal interventions may be interpreted as quality issues, political acts to…

Section 487(a)(17) of the Higher Education Act of 1965, as amended (HEA), requires postsecondary schools participating in Title IV programs to annually report data, including data relevant to students' cost of attendance and financial aid and the schools' graduation rates, to the U.S. Department of Education's (Department) Integrated Postsecondary…

Aim/Purpose: This paper addresses the lack of a standardized approach to information dashboard design and the absence of integrated Information Governance (IG) principles in this context. Background: This study addresses the critical role of IG principles in ensuring dashboards are reliable, secure, and effective. By integrating IG principles into…

This paper proposed a valid and reliable perceived quality assessment framework of administrative services in Higher Education Institutions (HEI) in the Brazilian context. The method was in two main stages: (i) map a set of quality attributes and dimensions for administrative services in HEI, (ii) build and test the perceived quality assessment…

This paper reports on a qualitative study on markers' perceptions of onscreen marking (OSM) in association with key influential factors of marking reliability. The study has made adaptations to an existing framework proposed by Black, Suto, and Bramley in 2011 for exploring issues related to influential factors of marking reliability in OSM…