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Direct linkJanis Warner; Christopher M. Cassidy – Journal of Information Systems Education, 2024
Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…
Descriptors: Corporate Support, Human Services, Helping Relationship, Undergraduate Students
Download full textSchwieger, Dana; Liu, Ziping – Information Systems Education Journal, 2018
The case provides a realistic scenario that can be used in a systems analysis and design, accounting information systems or graduate level management information systems course. The case details the steps in the revenue and expense cycle processes of a health supply wholesale company providing students with the opportunity to map the business…
Descriptors: Systems Development, Data Processing, Health Services, Allied Health Occupations Education
Ariffin, Asma Hanee; Wahid, Rohaizah Abdul; Sulaiman, Suliana; Mansor, Marzita; Wahab, Mohd Helmy Abd – Asian Journal of University Education, 2020
Studies have shown excessive teaching workloads of teachers and lecturers have become a contentious issue in the academic realm, making them physically and emotionally strained. Therefore, this study was carried out to develop a workload distribution management system called "e-WLOAD" to help the management of universities in…
Descriptors: Faculty Workload, College Faculty, College Administration, Job Satisfaction
Harris, Ranida; Wedel, Thomas – Information Systems Education Journal, 2017
This article presents a case scenario that may be used in system analysis and design, database management, and business analytics classes. The case document includes realistic, detailed information on the operations at the American Guild of Musical Artists (AGMA). Examples of assignments for each class and suggested reading are presented. In each…
Descriptors: Systems Development, Case Method (Teaching Technique), Vignettes, Information Systems
Leonard, Lori N. K.; Jones, Kiku; Lang, Guido – Information Systems Education Journal, 2019
Information systems (IS) curriculum review is a continuous process. Universities seek to offer content that they believe will be most beneficial to students as they begin their career. However, that content may or may not satisfy employer needs. This paper, which is part of a larger study, seeks to determine if required course content matches the…
Descriptors: Information Systems, Employer Attitudes, Curriculum Evaluation, Education Work Relationship
Selwyn, Neil; Henderson, Michael; Chao, Shu-Hua – Cambridge Journal of Education, 2017
Large quantities of data are now being generated, collated and processed within schools through computerised systems and other digital technologies. In response to growing concerns over the efficiency and equity of how these data are used, the concept of "open data" has emerged as a potential means of using digital technology to…
Descriptors: Statistical Data, School Statistics, Access to Information, Information Management
