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Direct linkSimon Knight; Isabella Bowdler; Heather Ford; Jianlong Zhou – Information and Learning Sciences, 2024
Purpose: Informational conflict and uncertainty are common features across a range of sources, topics and tasks. Search engines and their presentation of results via search engine results pages (SERPs) often underpinned by knowledge graphs (KGs) are commonly used across tasks. Yet, it is not clear how search does, or could, represent the…
Descriptors: Graphs, Search Engines, Web Sites, Design
Dania Bilal; Li-Min Cassandra Huang – Information and Learning Sciences, 2025
Purpose: This paper aims to investigate user voice-switching behavior in voice assistants (VAs), embodiments and perceived trust in information accuracy, usefulness and intelligence. The authors addressed four research questions: RQ1. What is the nature of users' voice-switching behavior in VAs? RQ2: What are user preferences for embodied voice…
Descriptors: Undergraduate Students, Artificial Intelligence, Natural Language Processing, Information Retrieval
