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Fish, Not Fishing Lessons: A Pragmatic Reprioritization of Reference Services
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Fancher, Sarah E.; Mabee, Sarah H. – portal: Libraries and the Academy, 2022
Reference services in academic libraries often focus on user education and giving students the skills to perform their own searches. This article describes a new Research Concierge Service established in response to the COVID-19 pandemic by Ozarks Technical Community College (OTC) in southwest Missouri. The service entails library staff curating a…
Descriptors: Reference Services, Library Services, Academic Libraries, COVID-19
System Statuses in Academic Libraries: Increasing Transparency and Improving the User Experience
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Puzier, Lauren M.; Nous, Rebecca A. – Journal of Library & Information Services in Distance Learning, 2022
"is facebook down" trended on Google on October 4, 2021, when Facebook became temporarily globally unavailable. Web users proactively seek information when they encounter issues online. System status dashboards are one way libraries can leverage this behavior to share changes to resources or services and improve transparency, reference…
Descriptors: Academic Libraries, User Satisfaction (Information), User Needs (Information), Accountability
COVID-19 Pandemic and Academic-Library Directors' Collection Management and Reference Strategies
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Joanna R. Mladic – ProQuest LLC, 2022
The problem undertaken in this study was the impact of the COVID-19 on academic-library directors at small, private, liberal-arts institutions in Wisconsin. The purpose of this study was to understand the impact of the COVID-19 pandemic closures on collection development and reference interviews. The participants were seven academic-library…
Descriptors: COVID-19, Pandemics, Academic Libraries, Library Personnel