The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…

OpenStax Kinetic is an innovative research infrastructure that aims to transform education and learning research in the digital age. With its access to large sample sizes, authentic learning environments, experimental control, scalability, security and privacy protection, Kinetic provides an unparalleled opportunity for researchers to study the…

Retaining students through degree completion is a challenge for community colleges, with nontraditional, adult students being retained at a lower rate than their traditional counterparts. Though student engagement is recognized as an effective strategy for retaining students, there is a gap in research on how effective these strategies are for…