This narrative essay describes a basic writing instructor's engagement with student confusion in a hybrid Accelerated Learning Program (ALP) course. The story examines the ways confusion can mark sites of engagement for students and teachers and how ALP courses, in particular, might mediate effective (and ineffective) forms of confusion.

Students gain a lasting impression of a course and of the instructor on the first day of class (Lang, 2019). In asynchronous online or hybrid classes, the equivalent of the first day of class is the Start Here module. This orientation module should contain essential information about class expectations and technology requirements and provide help…