The objective of this study is to investigate the impact of implementing strategic management, lecturer professionalism, and controlling learning quality on student competency at private universities in Indonesia. The research utilized a sample size of 182 respondents, selected through a stratified random sampling method. Data were collected using…

This paper proposed a valid and reliable perceived quality assessment framework of administrative services in Higher Education Institutions (HEI) in the Brazilian context. The method was in two main stages: (i) map a set of quality attributes and dimensions for administrative services in HEI, (ii) build and test the perceived quality assessment…

A quality management system is an essential and mandatory instrument for maritime higher education institutions mandated by the International Convention on Standards of Training, Certification, and Watchkeeping for Seafarers. To design an effective quality management system, it is strongly recommended to take the most comprehensive model of the…