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Direct linkSyeda Um E. Laila Naqvi; Farah Naz – SAGE Open, 2025
Total Quality Management (TQM) is a way of managing everything in an organisation or institution to get the level of excellence. The study was conducted to investigate the implementation of TQM approaches in public and private universities of Pakistan, to compare the implementation of TQM approaches and results achieved by public and private…
Descriptors: Total Quality Management, Public Colleges, Private Colleges, Foreign Countries
Krymets, Liudmyla V.; Saienko, Oleksandr H.; Bilyakovska, Olha O.; Zakharov, Oleg Yu.; Ivanova, Dora H. – Review of Education, 2022
Understanding the needs of end users (customers, stakeholders) and the simultaneous application of new methodologies for the implementation of strategic plans in order to meet the needs of external (employers) and internal consumers (students and teachers) are essential elements of quality management in higher education. This article aimed to…
Descriptors: Higher Education, Total Quality Management, Educational Quality, College Administration
Download full textCheng, Jingyi; Li, Shunhang; Draissi, Zineb; Qi, Zhanyong – International Journal of Higher Education, 2022
Total Quality Management is a concept which any educational institution can attain through a variety of critical success factors. This concept is one of the steps necessary to maximize success in improving quality in higher education institutions. Hence, this qualitative study used a semi-structured interview, endeavors to identify and analyze…
Descriptors: State Universities, Total Quality Management, Educational Improvement, Educational Quality
Cheah, Lee Fong; Cheng, Ming Yu; Hen, Kai Wah – Studies in Higher Education, 2023
Several studies in higher education have attempted to study the impact of quality management practices on organisational innovation processes and outcomes in higher education institutions (HEIs). However, there is relatively limited research examining the impact of multidimensional quality management practices (QM-practices) on academics'…
Descriptors: Educational Quality, Correlation, College Faculty, Foreign Countries
Rizos, Spiridon; Sfakianaki, Eleni; Kakouris, Andreas – European Journal of Educational Management, 2022
This study investigates the quality of higher education institutes' (HEIs') administrative services by assessing student satisfaction in the context of Total Quality Management (TQM). Differences between students' perceptions and expectations of administrative service quality are examined and discussed. A questionnaire survey was developed…
Descriptors: College Administration, Educational Quality, Total Quality Management, College Students
Tahani Abdullah Abdurhman Alhumud; Abdulfattah Omar; Waheed M. A. Altohami – Cogent Education, 2023
Cybersecurity systems are crucial for safeguarding information assets across various sectors, including government, military, and commercial domains. In Saudi Arabia, cybersecurity has gained significant importance within the national security strategy, resulting in substantial investments in technologies to protect information assets, combat…
Descriptors: Information Security, Computer Security, Universities, Total Quality Management
Ayu Safitri, Heriani Dhia; Supriyanto, Achmad – International Society for Technology, Education, and Science, 2022
The concept of TQM is really needed by educational institutions, considering the needs and user satisfaction are the main goals of services in an educational institution. The synergy of student expectations and campus interests will be achieved if academic services are carried out by prioritizing aspects of quality, adequate facilities, and…
Descriptors: Total Quality Management, Higher Education, Educational Quality, Student Attitudes
Timiyo, A. J. – Higher Education Studies, 2022
This study analyses variances among four demographic characteristics -- age, gender, continent, and program of study on international students' perception of a Post-1992 UK university's registration process. Analysis was done with respect to six structured survey questions (dependent variables), which serve as dimensions for measuring students'…
Descriptors: Foreign Students, Student Characteristics, Age Differences, Gender Differences
Dirkse van Schalkwyk, Riaan; Maritz, Jeanette; Steenkamp, Rigard J. – Quality in Higher Education, 2021
The need for private higher education in South Africa is reflected by the explosive growth of newly registered private higher education institutions. This is coupled with a need for corporate quality management of service quality for students and academics. This article elaborates on service quality from a corporate sociotechnical perspective. The…
Descriptors: Educational Quality, Private Colleges, Higher Education, Corporations
