The need for workplace training about diversity, equity and inclusion is widely acknowledged. To date, however, there is conflicting evidence as to its effectiveness. Various aspects of design and content may be influential. This study explored the relationship between the terminology used in diversity training and trainee reactions. It employed…

The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…

In cyber security education, hands-on training is a common type of exercise to help raise awareness and competence, and improve students' cybersecurity skills. To be able to measure the impact of the design of the particular courses, the designers need methods that can reveal hidden patterns in trainee behavior. However, the support of the…

Purpose: Software training is a new trend in software applications. A key problem with software training is that video tutorials are developed without considering the target audience. Although video tutorials are popular, little attention is given to their design features. This study aims to investigate how two multimedia research principles,…

It is commonly assumed that memories contribute to value-based decisions. Nevertheless, most theories of value-based decision-making do not account for memory influences on choice. Recently, new interest has emerged in the interactions between these two fundamental processes, mainly using reinforcement-based paradigms. Here, we aimed to study the…

Drawing on Glenn Fulcher's extensive work in performance-based language assessment of speaking, this paper explores the assessment of L2 speaking ability in local language testing contexts. For that purpose, I review Fulcher's influential work that highlights the relationship between the speaking construct, the task, the performance, and the…

Using a multiple probe design across peer buddy-target child dyads, we evaluated the effects of an intervention package (i.e., brief training, system of least prompts, visual supports) on peer buddies' use of stay-play-talk (SPT) with their classmates who were socially isolated (target children). All six peer buddies increased their use of SPT…

The purpose of the current study was to examine the relationship between reading strategy use and reading comprehension as mediated by reading rate amongst advanced EFL students who received eye movement training by Rapid Visual Presentation (RSVP) technology. Seventy-two EFL learners participated in the study and received instruction for…