Despite its advantages and potentials, the extent of the implementation of adaptive learning remains limited. Recent studies identified the critical determinants associated with its scaled implementation and proposed various frameworks and strategies to support it. However, little has been done to identify the empirical relationships between such…

This study used an ethnographic lens to examine the historic organizational development of a distance education support department within a Hispanic-serving institution of higher education. The Borderlands University (BU; pseudonym) Online Teaching, Learning, and Technology Center (OTLT) is representative of the structure and culture of a…