Modern Information Technology (IT) infrastructure and open-source software (OSS) have revolutionized our ability to access and process data, enabling us to tackle increasingly complex problems and challenges. While these technologies provide substantial benefits, they often expose users to vulnerabilities that can severely damage individuals and…

Emergency response services are critical to public safety, with 9-1-1 call-takers playing a key role in ensuring timely and effective emergency operations. To ensure call-taking performance consistency, quality assurance is implemented to evaluate and refine call-takers' skillsets. However, traditional human-led evaluations struggle with high call…

Organizations are keenly interested in employees trained in business analysis and robotic process automation. This is because those methods are growing in demand for improving efficiency in business processes. Business students exiting college must understand how to map out business processes and implement automation fundamentals to be competitive…

This paper proposes a Project-based team instruction methodology with open-ended projects to teach students critical analysis, design and implementation steps of developing Robotic Process Automation (RPA) for information systems. The use of project-based learning is appropriate for teaching RPA analysis and design with lean Six Sigma tools…

Digitalisation does not only transform material constructions of workplaces and work but also social constructions for employees' interaction and learning at work. In this paper, we explore emerging challenges related to the digitalisation of workplaces aiming for an understanding of the changing prerequisites for working and competence. Our…

Student learning benefits from individual support and feedback. This type of support does not scale well especially in large classes. A system was built to automate the delivery of individual support and feedback on Excel assignments in information systems and analytics courses. The system embeds instructional scaffolding in the distributed…

This paper presents a novel approach to designing an online, open-source course in systems librarianship, an area of librarianship that may be perceived as complex and intimidating because of the technologies involved. The course design focuses on making systems librarianship more approachable for library and information science students who may…