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Direct linkBennett, Jessica L.; Stout, Tracy L. – Public Services Quarterly, 2021
In 2015, the Research and Instructional Services Unit of Meyer Library at Missouri State University was challenged to update and rethink the current service model and space. We had been operating in a traditional reference model, including a large, walkup reference desk that was staffed primarily by faculty librarians. After reviewing the…
Descriptors: Reference Services, Academic Libraries, Models, Library Facilities
Givens, Marlee, Ed.; Slutskaya, Sofia, Ed. – ALA Editions, 2022
Technical services departments are increasingly expected to do more with less, which means that finding a balance between meeting service demands and developing staff knowledge and skills is more challenging than ever. Today's next gen catalogs, changing cataloging rules, and diverse formats and delivery models demand that technical services…
Descriptors: Organizational Change, Libraries, Library Services, Staff Development
John J. Meier – portal: Libraries and the Academy, 2024
This paper presents the results of thirty-seven interviews of senior library leaders at American Association of University (AAU) institutions conducted in Spring 2023. The author replicated a 2016 study from "portal," revealing an increased focus on strategic plan-based decision-making along with new priorities of open scholarship and…
Descriptors: Academic Libraries, Decision Making, Library Administration, Administrator Attitudes
Hosoi, Mihoko; Reiter, Lauren; Zabel, Diane – portal: Libraries and the Academy, 2021
During COVID-19, academic library employees pivoted to predominantly remote work. Associate deans, associate university librarians, and equivalent managers at the top 50 Association of Research Libraries (ARL) institutions were interviewed about benefits, challenges, pre-pandemic norms, necessary conditions, and the future of flexible work…
Descriptors: Attitude Change, Work Environment, COVID-19, Pandemics
Margolin, Stephanie; Abrahamsson, Malin – portal: Libraries and the Academy, 2021
Library employees face countless changes, big and small, in their workplaces every day: not only the COVID-19 pandemic but also such commonplace events as open positions, renovations, budget cuts, and new library systems. No single handbook can anticipate all the changing needs. This case study discusses how one particular library responded, in a…
Descriptors: Organizational Change, Academic Libraries, Library Personnel, Leadership
Malecki, Allison Leaming; Edens, Wes; Bonanni, Mimmo; Doan, Tomalee – portal: Libraries and the Academy, 2021
Arizona State University (ASU) is known for both enormous size and scale, as well as excellence in research and innovation. These attributes are embodied in the ideal of the "New American University." ASU Library, as a partner in the New American University, has reorganized itself, completed a large-scale renovation of its main library…
Descriptors: State Universities, Academic Libraries, Library Services, Organizational Change
