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Study on the Realization of Information Rights of University Library Users from the Perspective of Smart Service Quality Evaluation
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Xiaojun Xu; Guanghui Cheng – College & Research Libraries, 2024
The purpose of this study is to explore the realization of users' information rights (IRs) in the smart service of university libraries. Based on the LibQUAL model, principal component analysis (PCA) is used to measure the quality of smart services in university libraries. The contribution weight of various services to the realization of IRs is…
Descriptors: Foreign Countries, Research Libraries, Academic Libraries, Library Services
A Survey of Response of Access Services in Academic Libraries to COVID-19
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Tolppanen, Bradley P. – Journal of Access Services, 2021
This article presents the results of an online survey of access services departments at academic libraries on the responses implemented during the initial stage of COVID-19 in March-May 2020. The 33-question survey was completed by 121 respondents. The article identifies policies and procedures adopted by access services departments during the…
Descriptors: COVID-19, Pandemics, Academic Libraries, Library Services