Assessing digital scholarship services offered either through academic libraries or elsewhere on campuses is important for both program development and service refinement. Digital scholarship support is influenced by fluid campus priorities and limited resources, including staffing, service models, infrastructure, and partnership opportunities…

To improve customer service, some academic libraries have used a service philosophy statement to foster a shared understanding of service standards. The authors conducted semistructured interviews with heads of public services at academic libraries to understand how the service philosophy statement was used in practice and its impact on staff…

What are the ways in which library-provided bibliometric services add value to the research enterprise? Tasked with developing a program to assess and improve research impact services at Indiana University Bloomington, the open scholarship librarian launched a research impact offering in fall 2019, with positive results. Research impact services…

This study examines the influence of library service quality dimensions (i.e. service affect, information access, library as place, and personal control) on user satisfaction, as well as user satisfaction on user loyalty. Data were drawn from 349 library users from a public university library in Ghana. The hypothesized relationships were analyzed…

Understanding how to successfully train storytime providers is crucial to the goal of offering high-quality early literacy programs in public library settings. As part of a larger study, nine early-career public library storytime providers were interviewed to learn what contextual factors are important to improve their knowledge, practice, and…

This study aims to evaluate the effectiveness and potential utility of using machine learning and natural language processing techniques to develop models that can reliably predict the relative difficulty of incoming chat reference questions. Using a relatively large sample size of chat transcripts (N = 15,690), an empirical experimental design…

Community college libraries exist to support institutional outcomes. One such outcome is student retention. This study's purpose was to fill the gap in the literature at the community college level, proposing that a model including all library service use types would explain variance in student retention beyond that explained by total library…

Due to the COVID-19 pandemic, the librarians at the Brooklyn Campus of St. Joseph's College New York developed a new embedded librarianship model of instruction, incorporating scaffolded information literacy modules that could be delivered remotely. To measure the new model's efficacy, the researchers administered the 15-item First Year Experience…

The pandemic and resulting shift to remote work stressed the importance of distance library services. As librarians explored different modes of engagement, embedded librarianship became increasingly important but also more complicated than before. While there is a wealth of literature on embedded librarianship, few authors agree on how to define…

The purpose of this research is to get university students' views on a promising library and information education model. This study was designed in the phenomenological pattern, which is one of the qualitative research methods. The study group of the research consists of 80 students studying at various universities in Kazakhstan in the 2021-2022…

The academic library's contribution to the institutional mission and goals is something library administrators have been striving to communicate to administrators since 2010 when the Association of College and Research Libraries (ACRL) released their report entitled "The Value of Academic Libraries." The purpose of this study was to…