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Direct linkCaterina Reed; Paria Aria; Guinsly Mondésir; Harvey Long – College & Research Libraries, 2025
This research seeks to find the new trends in virtual reference and online learning by looking at the impact of COVID-19 on academic libraries, and by identifying gaps in professional development for academic librarians, particularly in reference and instruction. Responses from the surveyed academic librarians indicate that many services…
Descriptors: Academic Libraries, Electronic Learning, Library Services, Reference Services
Thomas Gerrish; Scott Martin – portal: Libraries and the Academy, 2023
During the 2020 and 2021 summer semesters, the University of Michigan Biological Station (UMBS) transitioned to hybrid classes that were primarily distance learning with two-week inperson sections. The library offered both synchronous and asynchronous reference assistance over the summer term. An analysis showed that students favored using the…
Descriptors: Reference Services, Libraries, Synchronous Communication, Asynchronous Communication
