Background: Recently human-centred design plays an increasing role in learning analytics, however this approach is mostly lacking in the design and evaluation of Intelligent Tutoring Systems (ITSs). A potential way to incorporate human-centred design principles in ITS development is by adopting a service design approach. Objectives: This article…

Writing is an essential skill for success in many academic and professional settings. Despite receiving individualized feedback on their writing, many students struggle with writing in postsecondary education. This dissertation addresses this gap by focusing on the writing process--the moment-by-moment actions taken during writing--rather than the…

This study investigates the development and evaluation of a Retrieval-Augmented Generation (RAG)-based statistics tutor designed to assist students with quantitative analysis methods. The RAG approach was employed to address the well-documented issue of hallucination in Large Language Models (LLMs). A computer tutor was developed that utilizes…

The robust body of literature on the benefits of tutoring services clearly indicates a strong correlation between tutoring and student success. The students who most need tutoring, however, are least likely to utilize it. Because of this challenge, a writing center serving a medium-sized Midwestern community college explored how implementing…

Student absenteeism surged during and after the pandemic, harming engagement and achievement. We evaluate the impact of Washington DC's High-Impact Tutoring (HIT) Initiative--designed to mitigate learning loss through targeted academic supports--on student absenteeism. Using daily attendance data and a within-student fixed effects design, we find…

This paper develops a method for the construction and evaluation of cognitive models to support students in their problem-solving skills during robotics in school, aiming to build a basis for an implementation of a tutoring system in the future. Two Wizard-of-Oz studies were conducted, one in the classroom and one in the lab. Based on the…

This brief reports on findings and implications from an evaluation of the Saga Education Virtual Math Tutoring Program. Research has demonstrated that Saga provides an effective tutoring model when delivered in person. This research studied whether the program was also effective when delivered virtually. The findings reveal that, overall, students…

Near-peer tutoring (NPT) programs are popular vehicles to supplement traditional delivery of medical school curricula, including for anatomy laboratory (AL) content. While NPT programs can result in improved preclinical coursework performance for tutees, little to no data specifically show a benefit of NPT in AL course performance. In 2021, NYIT…

This 4-year longitudinal study identified the impact of a multifaceted mentoring and tutoring program on the retention and graduation rates of a diverse body of undergraduate college students enrolled in high-risk science courses. Findings revealed that the program was successful in increasing the retention and graduation rates of students who…

Many factors contribute to the achievement gap in the U.S. As an intervention to help narrow the gap, tutoring presents a potentially powerful solution. Decades of research suggest that tutoring is an effective, evidence-based approach to improve student success, with effect sizes ranging from 0.4. to 2.0. As many school systems in the U.S. move…

Tutors play an important role in effective Mathematics Learning Support, and ensuring good initial training and development is key. Typically, in the UK and Ireland, tutors do not gain any formal recognition for the training they receive. This paper details a four competences model of training for tutors and presents the analysis of feedback from…

Institutional commitment to the student experience in the early stages of university has the greatest potential to exceed student expectations. The cross-institutional Embedded Tutors Program provides undergraduate students with access to subject content experts from 12 first-year subjects across a regional university. Tutors provide one-on-one…

Studying and solving geometry questions are the most challenging parts of mathematics for visually impaired students (VIS). This study begins with the needs assessment to identify the needs of VIS, which shows that technology-assisted effective teaching and learning are not available for VIS to learn geometry. Therefore, this study focuses on…

In this article, we outline the process undertaken to establish and evaluate a mathematics centre at the Ravensburg-Weingarten University of Applied Sciences. Firstly, we outline some of the current research into centre evaluation. Secondly, we give a brief overview of our centre, including details on staffing, teaching format, goals, etc.…

This study focuses on the practices implemented by tutors, considering education professionals, especially teachers, on the one hand, and on the other, non-education professionals, namely students. Interviews with 24 tutors, inspired by the explicitation interview technique, enabled us to determine that the nine most frequently implemented…