The need for workplace training about diversity, equity and inclusion is widely acknowledged. To date, however, there is conflicting evidence as to its effectiveness. Various aspects of design and content may be influential. This study explored the relationship between the terminology used in diversity training and trainee reactions. It employed…

The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…

The topic of this study was the perception of online learning in an exploratory context. The problem addressed the high attrition rates among first-year employees in the financial industry. The problem negatively impacted the overall well-being of organizations, customers, and employees. The study aimed to explore new employees' and managers'…

This mixed-methods research study examined the perceived efficacy of multiweek, immersive, experiential, in-person executive education for developing EI in senior executives for improved leadership effectiveness. Extensive research supports the ability of adults to develop EI competencies through workplace training, executive coaching, and MBA…

Aim/Purpose: This study attempts to apply gamification to support the training of small business owners in business web development from a work-based learning perspective. Background: Web design describes the process of creating a website and embodies many different aspects, such as webpage layout, content production, and graphic design. However,…

Employment-based training (EBT) is training for paid employees which is integrated within a work setting, related to their role, and provided or supported by employers. It can be nationally recognised or non-nationally recognised. It can be structured, or unstructured. For many employers, the crucial aspect of EBT is whether the training helps…

Purpose: This paper aims to examine how instructional videos produced by retail employers and tech companies have modelled cashier roles and skills in service encounters over time, providing insights into cashier training and job responsibility evolution across different retail eras. Design/methodology/approach: Online video research is used, with…

Professional trainers are responsible for teaching novice employees. However, the conventional approach to training professional trainers is generally a lecture-based mode, implying that they often lack the opportunity to learn to make use of practical cases encountered by novice employees, to explore problem-solving methods, to objectively…

Purpose: The present study seeks to examine the efficacy of different training modalities on increasing workplace learning, representatives' intent to transfer what they learned into their work, and importantly how training impacts actual work performance. These relationships are tested in the context of a Chinese division of a multinational…

The objective of this study is to determine the effects of traditional training compared to technology-based rich media training and the results upon course dissemination and completion corresponding course indicators, reaction, learning, and behavioral change quantified using Kirkpatrick's four-level training evaluation model. The study aims to…

Construction managers are the drivers of project success. To perform well, they need to possess key competencies, such as knowledge, skills, and attitudes, all of which can be improved through proper training. However, despite the skill shortage that still exists in the construction industry, extant literature does not precisely reveal the…