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Learning from Errors in Digital Patient Communication: Professionals' Enactment of Negative Knowledge and Digital Ignorance in the Workplace
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Jensen, Rikke Amalie Agergaard; Jonasson, Charlotte; Gartmeier, Martin; Parviainen, Jaana – Journal of Workplace Learning, 2023
Purpose: The purpose of this study is to investigate how professionals learn from varying experiences with errors in health-care digitalization and develop and use negative knowledge and digital ignorance in efforts to improve digitalized health care. Design/methodology/approach: A two-year qualitative field study was conducted in the context of a…
Descriptors: Patients, Health Services, Information Technology, Medical Evaluation